Privacy Policy

This website ("Website") is operated by Unusual LLC, a South African company that provides unique and affordable products across categories such as food & drink, travel, beauty, and more. This Privacy Policy outlines how we collect, use, store, and share your personal information when you interact with our Website, mobile applications, and any associated services (“Services”). This policy complies with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.

Data Security

We value your privacy and are committed to protecting your personal information. All transactions and personal data are transmitted securely using Secure Socket Layer (SSL) encryption. We maintain strict physical, electronic, and procedural safeguards to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Email communication is not encrypted, so we advise against sharing sensitive information such as credit card details via email.

Our Privacy Principles

Unusual collects and processes personal data strictly for legitimate business purposes. We strive to be transparent about what we collect, give you control over your information, and protect your data responsibly.

This policy may be updated from time to time as laws or our services evolve. We encourage users to check back regularly to stay informed about our privacy practices.

Information We Collect

We may collect the following types of personal information:

• Full name
• Email address and phone number
• Billing and delivery addresses
• Payment information (processed via secure third-party gateways)
• Demographic details such as preferences, interests, and location
• Browsing behavior and purchase history

We also collect non-personal data automatically through cookies and analytics tools, including your IP address, browser type, device type, and pages you visited. This helps us improve site performance, user experience, and marketing efforts.

How We Use Your Information

Your data is used to:

• Process and deliver orders
• Communicate order status and service updates
• Improve our products, services, and website experience
• Provide personalized offers and promotions
• Respond to customer service requests and support needs
• Conduct internal analytics, reporting, and market research

Data Protection and Storage

We store your information securely and only for as long as needed for the purposes outlined in this policy or as required by law. Access to your personal data is restricted to authorized personnel and service providers who are contractually bound to protect your information.

Sharing of Personal Information

We do not sell your personal information. However, we may share your data with:

• Third-party service providers such as payment gateways, couriers, marketing platforms, and analytics tools, strictly for service delivery purposes.
• Legal authorities when required by law, regulation, or court order.
• Business partners in the event of a business sale, merger, acquisition, or similar event—only under secure and lawful conditions.

Your Privacy Rights

You have the right to:

• Access and request a copy of the personal data we hold about you
• Correct or update your information
• Withdraw consent or object to data processing
• Request deletion of your personal data (where legally permissible)

To exercise these rights, please contact our Privacy Officer at privacy@unusual.co.za.

Marketing Preferences

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in emails or adjusting your account preferences. We will still send transactional messages related to your purchases.

Cookies and Tracking

We use cookies and similar technologies (e.g., web beacons) to enhance your browsing experience, personalize content, analyze site traffic, and offer tailored advertisements.

You can control cookie preferences via your browser settings. However, disabling cookies may affect website functionality.

Cookies We Use

Here are examples of cookies used on our site:

Cookie Name	Description
CART	Tracks your shopping cart contents
SESSIONID	Identifies your session for authentication and cart continuity
USER_AUTH	Confirms if a user is logged in
RECENTLY_VIEWED	Stores your recently viewed products
PERSISTENT_CART	Retains cart info for future sessions
CONSENT_COOKIE	Records your cookie preferences

Account Registration

To enhance your shopping experience, you may register an account with us. Your profile allows faster checkouts, order tracking, and saved preferences. You are responsible for keeping your password secure. We recommend using strong, unique passwords and logging out after use on shared devices.

International Users

Although our services are based in South Africa, we may process your data in other countries where our service providers operate. We ensure that any international data transfers are done in compliance with applicable laws and with adequate data protection standards.

Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately.

Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please reach out to us at:

Unusual LLC
Email: contact@unusual.co.za
Address: Cape Town, South Africa
Phone: +27 21 013 5296